Refund Policy

Cancelling an order

You can cancel free of charge any time before production starts — that's while your order still shows as Pending or Confirmed. Email us at contact@socialwingsindia.com with your order number. Once an order moves to In production it has been printed and can no longer be cancelled.

Custom and personalised items

Custom standees, printed cards, banners and branded packaging are made to your design and cannot be resold, so they are not returnable for a change of mind. This does not affect your rights if the item is faulty or not what you ordered.

Damaged, defective or wrong items

If your order arrives damaged, misprinted or different from what you approved, tell us within 7 days of delivery with photographs of the item and the packaging. We will reprint and reship it at our cost, or refund you in full — your choice.

Where the fault is a proof you approved (a typo in supplied text, a low-resolution image we flagged), we can reprint at a reduced cost but cannot refund the original run.

How refunds are paid

Refunds go back through Razorpay to the original payment method. We process them within 3 working days of agreeing the refund; your bank then typically takes 5–7 working days to show it. We cannot refund to a different account.

Shipping costs

When the fault is ours, we cover return shipping and refund the original delivery charge. For a cancellation before production, any delivery charge is refunded in full.